Perspectives

Welcome to our blog, where Harmonicas give voice to creativity and insights.

When you think of your company’s ability to impact the lives of customers and generate business value through the performance of services what comes to mind?

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Learn more about the book, inspiring designers and professionals to tackle complex design challenges

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Format

Author

Sustainability 1 Cover Image

Designing for Sustainability: A Harmonic Design Series About Service Design and the “S” word

Bill of Rights Featured Image

The Politics of Design

Teachers to facilitators

From Teachers to Facilitators: Is it Time to Evolve Yet?

Activity Systems

Understanding Activity Systems as a Service Designer

National Library Week

A Place in Library Land

Elephant in the blueprint

The Elephant in the Blueprint

Service safari

Service Safari (Elephants Included)

Facilitating Research

The Art of Facilitating Design Research

Harmonic from home

Harmonic From Home

Ten thousand foot view

The 10,000-Foot View of Service Design

Journey Map

Service Design of Dating, a Journey Map

Designing Workshops

Designing Esthetic Workshops