Posts by Becky Scheel

August 19, 2020
Round and Round: Infusing Sustainability in Method

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

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June 16, 2020
Designing for Sustainability: A Harmonic Design Series About Service Design and the "S" word

Service design practice is all about connection—in service of others, and in service of the planet. We've reached out to sustainability experts and had the opportunity to gather valuable insights on how service design and sustainability intersect.

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April 16, 2020
The Elephant in the Blueprint

We practice human-centered design by researching and designing for service providers and the people who interact with those services, but what about the elephant in the room?

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April 14, 2020
Service Safari (Elephants Included)

A service safari is a method service designers use to evaluate service experiences in situ—going out to the location of the service and experiencing it themselves as a visitor, customer, user, etc. And what better location to test out a new framework for a service safari than at a zoo?

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February 14, 2020
Service Design of Dating, a Journey Map

As a service designer, you begin to see design best practices in all facets of your life–negotiating a cable bill, returning a rug, and even dating.

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