I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

Service design practice is all about connection—in service of others, and in service of the planet. We've reached out to sustainability experts and had the opportunity to gather valuable insights on how service design and sustainability intersect.

We practice human-centered design by researching and designing for service providers and the people who interact with those services, but what about the elephant in the room?

A service safari is a method service designers use to evaluate service experiences in situ—going out to the location of the service and experiencing it themselves as a visitor, customer, user, etc. And what better location to test out a new framework for a service safari than at a zoo?

As a service designer, you begin to see design best practices in all facets of your life–negotiating a cable bill, returning a rug, and even dating.