Join Our Team.

Be part of a consultancy of expert practitioners taking on complex challenges and pushing the boundaries of service design.
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We’re looking for talented service designers, from early career to leads.

Who we ARE
What Makes Us Harmonicas?

Harmonicas are unified by our passion for tackling business and organizational challenges through service design. We strive for a diversity of skills, work backgrounds, and life experiences joined in collaboration.

Harmonicas consistently embody our values and daily drive forward the evolution of service design. We are committed to upholding high standards of excellence while advancing service design through our practice.

We’re new and accomplished practitioners with a deep shared knowledge and passion for service design–from value proposition to experience; from operations to outcomes; and from capabilities to culture.

Above all, Harmonicas are teachers at heart, dedicated to sharing and spreading expertise in service design, and delighted when our clients and community mature in using service design to create better outcomes.

Core Commitments

At Harmonic, our values are central to forging strong bonds of trust within our team and with our clients.

Making It Together

Co-creating across the boundaries of client and partner, customer and business, and leaders and employees.

Owning Our Part

Taking individual ownership and initiative that supports collective outcomes and personal growth.

Pushing Our Practice

Continuously refining our methods and practice to stay at the forefront of service design.

Facilitating Positive Outcomes

Guiding our clients through often ambiguous terrains, helping them unlock new ways of creating value.

Embracing Diversity

Valuing diverse perspectives and needs that enrich our insights and expand our impact.

Strengthening Our Community

Fostering service design learning, growth, and expertise inside and outside Harmonic.

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Our Culture
Innovate while building a purposeful career.

Dive deep into service design. Make contributions that define visions and drive real-world impact. Reimagine and create services, shape service-oriented strategies, and build capabilities within client organizations.

Expand your professional skills inside a community of continuous learning through collaboration with peers and clients. Refine and share your design philosophy while contributing to our collective growth through teaching, speaking engagements, and writing.

Play a pivotal role in Harmonic’s growth journey—and shape the future of service design. Express insights and exert influence as a practitioner on our strategy, partnerships, and operational approaches.

Help Harmonic foster a culture of social responsibility and community engagement, whether by volunteering, partnerships, or pro bono work supporting educational programs. Commit to driving meaningful change beyond projects that enhance the service design community and the world.

Our team thrives on curiosity and collaboration, and we're excited to give you a behind-the-scenes peek into our unique culture.

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Our Benefits

Flexible Where You Work

We trust our employees to determine the best environment for their work. Our employees flex their time working from home, our Atlanta studio, and third locations based on balancing team and personal needs.

Paid Time Off

We trust our employees to manage when and how much time they spend away from work. We offer a “responsible use” Paid Time Off policy for all full-time, non-seasonal, and salaried employees.

Medical, Dental, and Vision

We cover 100% of the premium for a selection of healthcare insurance plans and 99% of the premium for both dental and vision for all employees.

Retirement

We provide a 401K retirement account program and contribute 5% of eligible employees’ pay to their 401(k).

Profit Sharing

We share in our success by giving employees a portion of the studio’s profits as an additional 401k retirement contribution following the end of each fiscal year.

Learning & Growth

We support our team’s learning and growth with funding for individual and team learning experiences, including conferences, educational programs, guest speakers, and practice days.

Fuel for Thought

Smart thinking on service design

Balancing Urgency and Thoughtfulness blog hero showing stop watches

Design Lessons from Bluey: Balancing Urgency and Thoughtfulness

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From the Sidelines to the Studio: Football-Inspired Lessons in Teamwork

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What Vampire Bats Can Teach Us About Reciprocity and Design