Service design is our passion. Creating value for all is our purpose.

We built Harmonic Design on the belief that service design holds vast potential to drive meaningful change–for leaders, employees, customers, and everyone else engaging with or within an organization. Our method is deeply collaborative and tailored to your needs. That’s the Harmonic difference–and it makes all the difference.

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OUR PURPOSE

To inspire services that are more human, inclusive, and sustainable.

Founded by designers, Harmonic is a US-based service design consultancy that helps organizations navigate complexity and unlock greater value for all stakeholders.

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Core Commitments

At Harmonic, our values are central to forging strong bonds of trust within our team and with our clients.

Making It Together

Co-creating across the boundaries of client and partner, customer and business, and leaders and employees.

Owning Our Part

Taking individual ownership and initiative that supports collective outcomes and personal growth.

Pushing Our Practice

Continuously refining our methods and practice to stay at the forefront of service design.

Facilitating Positive Outcomes

Guiding our clients through often ambiguous terrains, helping them unlock new ways of creating value.

Embracing Diversity

Valuing diverse perspectives and needs that enrich our insights and expand our impact.

Strengthening Our Community

Fostering service design learning, growth, and expertise inside and outside Harmonic.

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What We Do

We build partnerships around our client's unique challenges, ambitions, and culture.

Understanding complex problem spaces
Crafting a North Star vision and flexible evolution plans
Designing Experience and Operational Experiments
Building alignment to drive intentional change
Establishing, activating, and orchestrating journeys
Guiding and coaching practitioners, teams, and leaders

At a Glance

Year we were founded

Journeys mapped

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Years of Collective Experience

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Incredible Journey

How we got here... and what keeps us going

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<span data-metadata=""><span data-buffer="">redefining service design

Harmonicas are talented, diverse professionals who believe good service design can increase value for all actors in a variety of complex ecosystems.

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Recognition And Awards

Our approach to value creation gets noticed.

Revolutionizing Organizational Strategy: Dive into the World of Systems Thinking and Service Design with Patrick Quattlebaum—The Claw Podcast
Harmonic Design’s Cofounder, Patrick Quattlebaum, Featured on User Testing’s Human Insight Podcast
Beckett to Buddhism: Talking Service Design in Dublin
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