How can a systems thinking approach and service design bring strategy to your organization?
Patrick Quattlebaum, our co-founder and CEO, sits down with Eric Holtzclaw, founding partner and chief strategist of the marketing firm Liger, to discuss how service design can help organizations deliver value and better experiences.
Listen and watch the full episode on YouTube.
“Don’t fall in love with your touchpoints, fall in love with the moment you’re trying to create and what options you have, and that’s going to change over time.”
