Case Stories

Select highlights from our practice
Developed and applied a new methodology with Rare for combining the tools of service design and behavioral science
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Customer Onboarding: Setting the Bar

We helped cross-functional teams focus on creating a cohesive vision for a customer experience and define new initiatives across the organization while assessing existing initiatives against the vision.
Customer onboarding
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Bringing Omnichannel to Life

By remaining lean and flexible throughout the process, we were able to guide the client into implementing a successful pilot service. Most importantly, the client can repeat these processes to create a family of related services in the future.
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Service Delivery Beyond the Organization

Helped Evolve Vacation Rental collaborate across the organization to develop flexible but efficient services to support homeowners with a variety of mindsets and needs
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