Patrick Quattlebaum is a designer and teacher who gets up every morning to bring creativity, rigor, and humanity to problem-solving. He is the cofounder and CEO at Harmonic Design, a consulting firm based in Atlanta, GA, USA. Previously, he was principal designer at studioPQ, Managing Director at Adaptive Path, and Head of Service Design at Capital One. An expert in design strategy and service design, Patrick places a premium on pushing design practice to be more value-centered, collaborative, and iterative. He and his co-author, Chris Risdon, share their design philosophy and its practical applications in Orchestrating Experiences: Collaborative Design for Complexity.
James Morelli is a connector, collaborator, and team builder. As COO at Harmonic Design, he creates the right partnerships and conditions for our clients and practitioners to do their best work and achieve great outcomes together. Before co-founding Harmonic, James founded and led ElementalBeat, an experience design consultancy trusted by clients to research and design effective digital product experiences. He has also held a number of leadership positions at design firms, including Regional Vice President at Macquarium and Director of Account Services at SagePath.
Equipped with his multicultural, and multidisciplinary background, Arjun is keen on addressing critical problems in design, business, and society by employing a human-centered approach to deliver meaningful, impactful, and memorable experiences. He has a gusto for those moments, aha or not, when he can think and talk through tough problems with teammates and clients to align on important design decisions.
Becky is a visual storyteller and design generalist for human and nonhuman great apes. She focuses on design in complex, dynamic, and unfamiliar environments with emerging technology. She recently returned to Georgia Tech for her master’s degree with a focus on digital naturalism and published her work on orangutans and digital enrichment. She has a passion for wildlife conservation, collecting chairs, live music, and giving a h*ck.
Jeannie is a creative problem solver with a multi-disciplinary background in industrial design, architecture, and service design from Savannah College of Art and Design. She applies fundamental design skills in connecting the dots between people, products, services and environments.
Jeff’s philosophy on design is that it is fundamentally about making decisions. Confident decisions based on contextual understanding that balances customer desires and needs with business priority and value. Jeff obsesses over identifying and codifying the various facets that enable these choices — customer experience, business strategy, employee goals, and cultural benefit.
Katie is Harmonic’s swiss army knife, leading special projects that make our studio a great place to work. Her degrees in finance and film make her that special combination of business- and creative-minded. She has a passion for genealogy and loves helping people explore their family histories.
Kerri is a systems thinker, coach, and service designer. She loves partnering with organizations to help them understand, navigate and solve for complex challenges. Drawing on her background in design, business, strategy, technology, and organizational studies, she applies a cross-discipline and systemic approach—taking a holistic view of organizations, people, and their experiences.
Leah designs as a storyteller, creating lasting and meaningful experiences. Her core values and passion include interpreting and understanding what and how users connect with each other and with services. When she’s not working, Leah enjoys cooking (and eating), traveling, and visiting museums, all of which, provide meaningful insights to her work.
Mariah has a background in film production and Master of Industrial Design from Georgia Tech. Working as a service designer brings together her passions for understanding people and their needs, and crafting experiences. Her favorite aspect of service design is the collaborative nature of the discipline, she believes the best ideas come from creative tensions within groups of people with differing viewpoints.
Matias believes in the power of design research and its ability to inform impactful designs that improve people’s well being. He enjoys interpreting the invisible and systemic nature of services through multiple types of communication. Matias believes that storytelling and society go hand in hand—without one the other would not be possible. He is a lifelong student of this ever-evolving relationship.
Olivia is passionate about solving complex problems for organizations by focusing on humans, their needs, behaviors, and motivations. She is passionate about continuously learning and pushing her Service Design practice further. Olivia's favorite aspect of Service Design is immersing herself in new industries and learning the ins and outs of organizations to develop solutions that drive value for the organization, its customers, and its employees.
Shreya believes in working with collaborative, multi-disciplinary teams to develop solutions to complex real-world problems. Her background in Industrial Design helps her understand both the tangible and intangible facets, while being a Service Designer from SCAD has made her expand her knowledge beyond the ordinary, everyday things while still being a humble lover of simplicity.
Stephanie is a Human-Centered Design specialist with a focus in Service Design, Business Design, and Design Strategy. She has expertise in designing and facilitating innovation workshops and is a thought leader who is obsessed with adoption theory and creating human-centered business cultures and shifting mindsets. As Head of Design Strategy at Harmonic Design, Stephanie helps businesses focus on aligning on their North Star vision and guides client partners through the journey across their organizational roadmap to success.
Stephen's unique approaches to design strategy and research—which he calls "precision inspiration"—helps organizations devise new ways of improving people's lives. As Harmonic Design's Head of Design Research, Stephen ensures our practitioners bring both rigor and adaptability to our engagements. He believes the means are as important as the end, and strives to discover rewarding new ways to work together.