All Posts

November 29, 2021
Walking With Possibility: Service Design in Your Organization

Like a city that holds infinite possibility, so do organizations. More specifically, the people—the citizens, the walkers—that make up organizations.

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October 28, 2021
Harmonic Designers Introduce Service Design to Local High School Students

Harmonic Designs partners with Next Generation Men and Women to expose high school students to service design

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October 12, 2021
Master your Interview Approach: A Framework for Designers

Job seeking is hardly ever a fun process. The following article provides a concise framework to help you think through the content of your message and how to keep the other party thoroughly engaged.

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September 14, 2021
How to Handle Life’s Mundane Unpleasantries: Three Tips from Service Design

I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.

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August 31, 2021
Lessons From the Classroom: Service Design Methods in the Community

Harmonic designers partner with Georgia Tech to teach service design methods to address real-world environmental issues, which helps push our own practice and design pedagogy

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August 17, 2021
Lessons From the 2021 Summer Design Interns

2021 summer interns reflect on what they learned and their Harmonic experience.

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May 10, 2021
Rough Terrains and Seeds of Growth: Three Years of Orchestrating Experiences

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

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April 28, 2021
Tales From the Practice: Blueprinting for Project Implementation

In this video, we illustrate the approach taken by Harmonic service designer Jeff Harris, where he explores service blueprinting to create a shared understanding and alignment.

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April 15, 2021
At Harmonic, We're Weaving an Experience Tapestry To Create Value For Everyone

How can we—both design practitioners and product and service providers—be better at understanding concepts and perspectives for going beyond traditional customer-centricity?

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March 24, 2021
A Cure for Bad Collaboration: Designerly Virtues

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

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