All Posts

May 10, 2021
Rough Terrains and Seeds of Growth: Three Years of Orchestrating Experiences

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

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April 28, 2021
Tales From the Practice: Blueprinting for Project Implementation

In this video, we illustrate the approach taken by Harmonic service designer Jeff Harris, where he explores service blueprinting to create a shared understanding and alignment.

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April 15, 2021
At Harmonic, We're Weaving an Experience Tapestry To Create Value For Everyone

How can we—both design practitioners and product and service providers—be better at understanding concepts and perspectives for going beyond traditional customer-centricity?

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March 24, 2021
A Cure for Bad Collaboration: Designerly Virtues

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

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March 4, 2021
Experience Mesh: A Multi-actor Storytelling Technique in One Single View

Experience Mesh is a simple sense-making technique driven by a storytelling activity that combines multiple actors’ stories in one single view of a service experience.

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February 24, 2021
How To Craft Your Career Story By Design

The game-changing piece of advice I received when I was applying for jobs after grad school was this: know your story, rehearse it, and tell it with intention.

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January 22, 2021
Strategic Design in Organizations | Course

Learn how service design empowers organizations to deliver meaningful strategic value in this two-part course SDN Academy Masterclass with Carol Massa.

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December 14, 2020
Harmonic in 2020

This year, Harmonic designers are busy speaking, writing, teaching, and creating digital content on aspects of design in addition to their client work.

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December 10, 2020
CEO Patrick Quattlebaum Discusses How to Build Capabilities on the Service Design Show

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

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December 8, 2020
Harmonic Designers Collaborate With Georgia Tech's Design Bloc to Assist With Community-Focused Design

Arjun Srinivas and Mariah Mills assist in instructing community-focused design to students.

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