All Posts

April 15, 2021
At Harmonic, We're Weaving an Experience Tapestry To Create Value For Everyone

How can we—both design practitioners and product and service providers—be better at understanding concepts and perspectives for going beyond traditional customer-centricity?

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March 24, 2021
A Cure for Bad Collaboration: Designerly Virtues

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

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March 4, 2021
Experience Mesh: A Multi-actor Storytelling Technique in One Single View

Experience Mesh is a simple sense-making technique driven by a storytelling activity that combines multiple actors’ stories in one single view of a service experience.

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February 24, 2021
How To Craft Your Career Story By Design

The game-changing piece of advice I received when I was applying for jobs after grad school was this: know your story, rehearse it, and tell it with intention.

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January 22, 2021
Strategic Design in Organizations | Course

Learn how service design empowers organizations to deliver meaningful strategic value in this two-part course SDN Academy Masterclass with Carol Massa.

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December 14, 2020
Harmonic in 2020

This year, Harmonic designers are busy speaking, writing, teaching, and creating digital content on aspects of design in addition to their client work.

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December 10, 2020
CEO Patrick Quattlebaum Discusses How to Build Capabilities on the Service Design Show

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

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December 8, 2020
Harmonic Designers Collaborate With Georgia Tech's Design Bloc to Assist With Community-Focused Design

Arjun Srinivas and Mariah Mills assist in instructing community-focused design to students.

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October 6, 2020
What are the Differences Between Service Design and UX Research?

I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.

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September 24, 2020
Summer Internship Reflections and Advice

Summer 2020 interns, Berri and Chris, share their biggest challenges, our most important takeaways, and some advice for future interns.

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