Harmonic service designers Leah Berg and Shreya Dhawan look at how to measure sustainability in a new service experience in their published article “Measuring for Sustainability: Friend or Foe?” in Touchpoint, the leading journal for service design published by the Service Design Network.

Rare, a non-profit dedicated to driving sustainable behavior change to benefit both nature and people, approached Harmonic Design to help them increase the adoption of three behaviors—purchase carbon offsets, contract for renewable energy, and adopt a plant-rich diet. 

The signs are there—sticky notes on the mirror, your first date is plotted on a journey map, and you think they're using research techniques on you—could it be that you are dating a service designer?

Advice from Harmonic Designers to help you on your journey to becoming or understanding service design.

2021 has been a year of growth for Harmonic Design. Here’s to a Happy and Healthy 2022!

Service Designer, Shreya Dhawan, is profiled in a feature ‘SCAD: Designing the Future for Students from India.”

Like a city that holds infinite possibility, so do organizations. More specifically, the people—the citizens, the walkers—that make up organizations.

Harmonic Designs partners with Next Generation Men and Women to expose high school students to service design

Job seeking is hardly ever a fun process. The following article provides a concise framework to help you think through the content of your message and how to keep the other party thoroughly engaged.

I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.