How can we—both design practitioners and product and service providers—be better at understanding concepts and perspectives for going beyond traditional customer-centricity?

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

Experience Mesh is a simple sense-making technique driven by a storytelling activity that combines multiple actors’ stories in one single view of a service experience.

The game-changing piece of advice I received when I was applying for jobs after grad school was this: know your story, rehearse it, and tell it with intention.

Learn how service design empowers organizations to deliver meaningful strategic value in this two-part course SDN Academy Masterclass with Carol Massa.

This year, Harmonic designers are busy speaking, writing, teaching, and creating digital content on aspects of design in addition to their client work.

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

Arjun Srinivas and Mariah Mills assist in instructing community-focused design to students.

I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.

Summer 2020 interns, Berri and Chris, share their biggest challenges, our most important takeaways, and some advice for future interns.