Learn how service design empowers organizations to deliver meaningful strategic value in this two-part course SDN Academy Masterclass with Carol Massa.

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Join us as we discuss bio-inspired design methods and gain insights into approaching and capturing solutions from nature without having to seclude oneself to Walden Pond or become proficient in biology. We will also dive into how the bio-inspired viewpoint can align itself with sustainability.

An evening at Harmonic talking healthcare innovation and a system steeped in tradition over pizza and beer.