Designing Through Change: The Intersection of Service Design & Organizational Transformation

Join us for an insightful session with Bree Groff, Senior Advisor at SYPartners. This discussion will explore Bree’s journey from service design to organizational change, the current landscape of change in large organizations, and the challenges her clients face. We’ll delve into the nuances between organizational design, development, and change management and how these areas influence and intersect with service design. Discover how designers can collaborate and discover with organizational changemakers, identify levers to implement new approaches and gain practical advice for guiding organizations through transformative change.

Bree Groff, a leading voice in organizational change and the future of work, is a Senior Advisor at the global consultancy SYPartners. Her clients have included executive leaders at Target, Pfizer, Microsoft, Calvin Klein, NBCUniversal, Stripe, and Alphabet. She holds an MS in Organizational Learning and Change from Northwestern University and a BA from the University of Pennsylvania. Her upcoming book, Today Was Fun: A Book About Work (seriously), will launch in May 2025. She lives in NYC with her husband and daughter.

This virtual event is part of Harmonic’s 2024 Practice Week, where we’re examining “Service Design & ” and exploring service designs’ interactions with other domains.

We’ll be moderating questions in the live stream chat on YouTube and via X—join the conversation with the hashtag #HarmonicOrgChange. 

📅 Tuesday, September 17, 2024. This event has passed.
🕗 11 a.m. – noon Eastern Time (ET)
📍 Live on our YouTube Channel directly through our upcoming streaming event

Did you miss our livestream?

Catch up with the full video of our insightful Q&A session with Bree Groff, Senior Advisor at SYPartners. Bree dives deep into the intersection of organizational change and service design, offering valuable perspectives on how to drive human-centered transformation in today’s complex organizations.

Whether you’re a service designer, change leader, or simply curious about how these domains interact, this conversation offers takeaways that can inspire and inform your work.

Watch the interview here: