Increased Revenue Growth
Higher Market Share
Greater ROI
Faster Speed To Value
Greater Adoption
Lower Cost To Serve
Envision new offerings that customers and the organization can activate and scale.
We ensure stakeholders understand the needs of people—customers, employees, and others—and align on opportunities to create new value.
We co-design offerings that facilitate differentiated value exchanges that support your strategy and disrupt your competitors.
We build confidence and reduce risk in new innovations through intentional and continuous learning cycles.
We design for change, ensuring new products and services make the leap from vision to reality.
We bring new approaches into your innovation practice that help you make a greater impact in complex ecosystems.
Struggling to revitalize mature offerings to meet changing customer needs and match up to disruptive competitors?
Redesign products and services end-to-end and front-to-back to compete and win.
Services are complex. We help you uncover the internal and external dynamics that impact service experience and business performance.
We align stakeholders outside and inside the organization and craft an ambitious but achievable future everyone wants to live in.
We co-design and evaluate concepts with customers, employees, and other stakeholders to ensure they create differentiated value.
We define a clear path to evolve your service experience and capabilities in tandem, ensuring you create increasing value for all stakeholders over time.
We start the change management process from Day 1, creating the conditions for internal partnership and action.
Innovative products and services created or reimagined to fit the market enable new revenue sources.
Differentiated value propositions aligned with changing customer needs create new opportunities and capture greater market share.
Greater clarity on the right mix of experience, operations, and technological investments builds stronger and more complete business cases.
Greater external and internal alignment ensures meaningful outcomes that generate more value for all stakeholders faster.
Services that work for customers and employees ensure greater adoption, engagement, and above and below-the-line success.
Experience-aligned service delivery improves operational efficiency while ensuring engaged customers and employees.
© 2018 – 2024 Harmonic Design
The Harmonic Design logo is a servicemark of Harmonic Design, Inc.
