Scaling value by design.

Our uniquely tailored engagements guide organizations in adopting value-centered strategies. We work side-by-side with our clients to achieve their objectives and create positive outcomes for all stakeholders.

orange shape
our service offerings
Our offerings help organizations innovate, orchestrate, and adapt to change–service by service, over time.

Innovation & Reimagination

Looking to experiment with new offerings or rethink a product or service from experience to operations?

Move from opportunity to breakthrough products, services, and experiences.

innovation and reimagination
circle rice cake

Orchestration & Harmonization

Struggling to deliver cohesive end-to-end experiences that create measurable value?

Shift from fragmented product experiences to journey-based outcomes.

Orchestration and Harmonization
circle rice cake

Transformation & Integration

Overwhelmed by increasing complexity inside and outside of your organization?

Grow from budding to mature and integrated service design capabilities.

studio shreya matias leah NLP 0290 tight 1
circle rice cake
OUR CAPABILITIES
The expertise, methods, and tools that inform and enable our services.
arrow-twist
Understanding Systems & People

We lead exploratory and generative design research to demystify people’s needs, behaviors, expectations, and relationships while clarifying the complexity of the business challenge.

With an insight-driven approach, we create the focus needed to support strategic objectives, meet people’s needs, and embrace the dynamics that influence change.

We co-design possible offerings and solutions while evaluating their viability, desirability, feasibility, and sustainability inside and outside the organization.

Through concrete articulations of the future, we help stakeholders align on what people will experience in journeys and moments, how capabilities and operations will evolve, and how the organization will achieve and measure outcomes.

By guiding cross-functional collaboration and fostering dialogue, we ensure multiple solutions make the leap from idea to reality and result in orchestrated experiences backed by sustainable, high-performing operations.

We teach and coach employees to lead or participate in envisioning and activating services that work for all people—inside and out—and the organization.

Industries

industry expertise

Tailored strategies across industries and functions

Improve end-to-end experiences and operational efficiency by reimagining services involving patients, care providers, and other stakeholders.

Systematically improve outcomes for the community and staff by co-creating strategic plans, innovating service models, and building service design capabilities.

Create differentiated and cohesive omni-channel experiences through moments that matter, creative collaboration, and experimentation.

Develop and test differentiated value propositions and better prepare to make the leap from idea to market.

Create a greater impact by better aligning your experiences and operations with your purpose and the needs of those you serve.

Increase customer relevancy and loyalty by creating more seamless experiences, experimenting with new value propositions, and reducing operational waste.

star

Other Industries We Serve: Financial Services | Government/Public Sector | Insurance | Telecommunications | Transportation

 

Service design collaboration in action

arrow down
Strategic planning workshop participants collaborating at tables

Innovating for Community Impact

Through collaborative and inclusive methods, our team of consultants developed a forward-thinking strategic plan that has defined five strategic priorities that will transform the community while providing staff with rewarding careers at the forefront of library innovation.
star

Recognition And Awards

Our approach to value creation gets noticed.

Revolutionizing Organizational Strategy: Dive into the World of Systems Thinking and Service Design with Patrick Quattlebaum—The Claw Podcast
Harmonic Design’s Cofounder, Patrick Quattlebaum, Featured on User Testing’s Human Insight Podcast
Beckett to Buddhism: Talking Service Design in Dublin
full arc dark cream large