More Innovative Products and Services
Greater Value-Centricity
Greater Customer Loyalty
Deeper Employee Engagement
Improved Collaboration
Our approach involves experimenting with new practices on real problems to build your capabilities and confidence moment by moment.
Does your organization risk losing ground to more value-driven, service-oriented competitors?
Re-orient mindsets and practices around the needs of people to inspire differentiated value creation amongst rapid change.
We help you evaluate your organization’s service mindset and align stakeholders on the health of your current services.
We provide guidance on how to improve your core services and service design capabilities in tandem over time.
We help organizations assess their service design practice and identify capability, competency, and collaboration gaps.
We provide leaders with custom plans for evolving service design into a strategic practice that harmonizes with other key organizational capabilities.
Does your organization aspire to build a mature service design practice internally?
Establish service design practices to drive tangible value today and better prepare to meet tomorrow’s business needs.
We partner with design leadership to clarify service design competencies and improve hiring, individual growth, and team evolution.
We join your team, partnering seasoned service design professionals with your nascent team to help them make an impact while learning.
We offer tailored, hands-on learning opportunities to help mature service design practice from basic methods to mastering facilitation.
We provide one-on-one and team coaching that helps leaders and practitioners take ownership of their service design journey.
Service-oriented approaches spark creativity, innovation, and customer-centric mindsets that lead to more successful products and services.
Shifting strategies to create value for an ecosystem of stakeholders—not just customers—creates a more resilient and adaptive organization.
Prioritizing relationships and journeys over transactions and functions creates streamlined, personalized experiences that increase customer loyalty.
Creating better alignment between employees’ experiences and the impact of their work on customers increases employee engagement and innovation.
A deeper customer understanding and an emphasis on providing sustained value motivate employees and positively impact all stakeholders.
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The Harmonic Design logo is a servicemark of Harmonic Design, Inc.
