Perspectives

Welcome to our blog, where Harmonicas give voice to creativity and insights.

When you think of your company’s ability to impact the lives of customers and generate business value through the performance of services what comes to mind?

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hand drawn graphic showing a magnifying glass holding up to several connected journeys

Is it Time for Journey Management? Five Signs Your Business is Ready.

blog graphic for The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story, showing the city of Pittsburgh and a bus

The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story

Blog hero for Lessons from Reviewers showing a collage of designers at work

Lessons From the Reviewers: How To Strengthen Your Design Portfolio and Interview

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Opening Up the Possibilities of Journey Management and Rethinking What We Call It

PQ featured in PR

Journey Management as an Operating Model: PQ on the PROMISE Podcast

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Service Safari Toolkit

Public transportation service safari blog header graphic showing maps and transit vehicles

Exploring Transit Systems: Lessons from a Multi-City Service Safari

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Six Telltale Signs You’re Ready to Remix Your Design Career into Service Design

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Service Origami Toolkit

Balancing Urgency and Thoughtfulness blog hero showing stop watches

Design Lessons from Bluey: Balancing Urgency and Thoughtfulness

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From the Sidelines to the Studio: Football-Inspired Lessons in Teamwork

Vampire bats and reciprocity

What Vampire Bats Can Teach Us About Reciprocity and Design