Perspectives

Welcome to our blog, where Harmonicas give voice to creativity and insights.

When you think of your company’s ability to impact the lives of customers and generate business value through the performance of services what comes to mind?

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Balancing Urgency and Thoughtfulness blog hero showing stop watches

Design Lessons from Bluey: Balancing Urgency and Thoughtfulness

football play graphic

From the Sidelines to the Studio: Football-Inspired Lessons in Teamwork

Vampire bats and reciprocity

What Vampire Bats Can Teach Us About Reciprocity and Design

the stage at SDGC

From AI to Journey Management: What SDGC 2024 Revealed About the Future of Service Design

Thoughtful Friction Blog graphic showing a customer journey with friction

Thoughtful Friction: Why Seamless Isn’t Always the Goal in Service Design

ecotone frameworks

Critical Realism and Complex Systems Inquiry: Exploratory Thoughts

Age of Empires and research banner

Mastering Qualitative Research: Lessons from Age of Empires for Better Problem-Solving

We heart venn diagrams

Why Designers Can’t Get Enough of Venn Diagrams and Why You Should Love Them Too

service design and collage

Finding the Unexpected: Bringing Collage Practices to Service Design

Breaking Free from Tables: Redefining Service Experiences with Innovative Visualizations

Breaking Free from Tables: Redefining Service Experiences with Innovative Visualizations

Chat GPT cover letter graphic

ChatGPT Really Got Me | Why Do We Still Write Cover Letters Like This?

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Unlocking the Secrets of Service Design: My Journey as an Intern at Harmonic Design