more-arrow-svg Contact Us

Perspectives

Welcome to our blog, where Harmonicas give voice to creativity and insights.

Hot Take

Designing Who AI Is, Not Just What It Does

When you think of your company’s ability to impact the lives of customers and generate business value through the performance of services what comes to mind?

Check it Out
half arc 65

Our Favorites

For Your Organization

A Little Curiosity Goes a Long Way in Coaching

Practice Area

Past as Prologue: Designing for Equity With Intention

For Your Organization

How to Build a Journey Atlas That Drives Action

Hot Take

The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story

Practice Area

Service Safari Toolkit

Hot Take

A Cure for Bad Collaboration: Designerly Virtues
527bd631b8618c79831d046aa139b08c

Orchestrating Experiences Celebrates Seven Years!

Learn more about the book, inspiring designers and professionals to tackle complex design challenges

Check it Out

Explore Topics

Format

Author

Ai character abstraction

Hot Take

Designing Who AI Is, Not Just What It Does

a graphic showing vignettes of library services and people interacting

For Your Organization

A Little Curiosity Goes a Long Way in Coaching

A blog graphic of journey management being disrupted by organizations symbolized as gears

For Your Organization

Why Your Organization Rejects Journey Management (And Why That’s Normal)

a collage of harmonic and the community participating in design

Inside Harmonic

Connecting the Dots: Expanding Our Vision of Community in Service Design

craft and creativity blog image hero featuring an arts and craft wallpaper graphic made up of crafting materials

Practice Area

Creativity, Craft, and the Power of Making

an editorial graphic showing a murmuration of points flowing into structured information.

For Your Organization

Creating an Effective Journey-Oriented Measurement Strategy for Journey Management

Hello Everybody Podcast graphic featuring photos of Darwin Muljono and this episode's guest, Dr. David J. Staley

Practice Area

Hello Everybody Podcast, With Darwin Muljono

Blog Hero Image

Practice Area

Past as Prologue: Designing for Equity With Intention

Journey Atlas Collage

For Your Organization

How to Build a Journey Atlas That Drives Action

Business therapy graphic. A therapist couch and a conversation around business

For Your Organization

The Business Therapy Bundle

hand drawn graphic showing a magnifying glass holding up to several connected journeys

For Your Organization

Is it Time for Journey Management? Five Signs Your Business is Ready.

blog graphic for The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story, showing the city of Pittsburgh and a bus

Hot Take

The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story

Discover Harmonic

Explore strategies that resonate with your needs.

About Us
Services