Posts by Shreya Dhawan

May 13, 2020
From Teachers to Facilitators: Is it Time to Evolve Yet?

We teach others how to use service design to create better outcomes in their organizations and society. This cycle of learn-practice-teach is integral to our work and why we do what we do.

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October 15, 2018
Culture-driven Service Transformation: A Framework

Service Designers are often called to perform challenging roles of organizational designers and change managers. This proposed framework offers Service Designers the potential to perform better at supporting organizations to understand and apply S-D logic within their culture change efforts.

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