Designing for alignment, orchestrating for impact.

Harmonic Design is a service design consultancy that helps organizations unlock greater value for all stakeholders, inside and out.

Service design
spurs revenue growth. accelerates time to value creation. improves the quality of end-to-end experiences. drives innovation. builds creative cooperation.

What we do

Harmonic crafts tailored engagements to meet your organization's unique needs at every phase, working alongside you to co-create measurable value.

Innovation & Reimagination

Need help moving from opportunity to breakthrough products, services, or experiences?

Orchestration & Harmonization

Ready to shift from fragmented product experiences to journey-based outcomes?

Transformation & Integration

Uncertain how to build and mature your in-house service design capability?

Service design collaboration in action

Initiating Journey Management as Service Design Scales

After proving the value of service design, Amtrak Innovation sought expert help to scale it cohesively, avoiding fragmentation and aligning with existing processes.

Fuel for Thought

Smart thinking on service design

Practice Area

Past as Prologue: Designing for Equity With Intention

Becky Scheel and Leah Berg
•
June 11, 2025

For Your Organization

How to Build a Journey Atlas That Drives Action

Mariah Mills
•
June 9, 2025

For Your Organization

The Business Therapy Bundle

Laura Mancipe Castro
•
May 23, 2025

What's Going On

News

Harmonic Authors Advance the Conversation on Equity in Service Design

News

Mariah Mills Publishes in Touchpoint on the Future of Collaboration Across Service Design, Product, and Journey Management

Events

Service Design on the Move: Creating Better Journeys in Public Transit

Events

Exploring Transit Through Service Design

News

Harmonic Design Partners with TheyDo to Accelerate Journey Management in North America

News

Exploring Interdisciplinarity: Harmonic CEO Guest Edits Touchpoint

News

Advancing Service Design: New Conference Curated by Industry Leaders to Challenge Boundaries and Inspire Change

Events

Designing Through Change: The Intersection of Service Design & Organizational Transformation

News

Discover the New Harmonic Design Website: A Fresh Look at Service Design Excellence

News

Harmonic Design Announces 2024 Practice Week: Expanding Our Practice Through Design Intersections

Events

Product Meets Journey: A Service Design Roundtable

News

Harmonic Designers Publish Groundbreaking Article on Service Implementation in Touchpoint Journal

Orchestrating Experiences Celebrates Seven Years!

Learn more about the book, inspiring designers and professionals to tackle complex design challenges

Harmonic Authors Advance the Conversation on Equity in Service Design

Harmonic Design Partners with TheyDo to Accelerate Journey Management in North America

Journey Management as an Operating Model: PQ on the PROMISE Podcast

Walking With Possibility: Service Design in Your Organization

Designing for alignment, orchestrating for impact.

Service design
spurs revenue growth. accelerates time to value creation. improves the quality of end-to-end experiences. drives innovation. builds creative cooperation.

What we do

Harmonic crafts tailored engagements to meet your organization's unique needs at every phase, working alongside you to co-create measurable value.

Innovation & Reimagination

Orchestration & Harmonization

Transformation & Integration

Service design collaboration in action

Initiating Journey Management as Service Design Scales

Smart thinking on service design

Practice Area

Past as Prologue: Designing for Equity With Intention

For Your Organization

How to Build a Journey Atlas That Drives Action

For Your Organization

The Business Therapy Bundle

What's Going On

Orchestrating Experiences Celebrates Seven Years!

Connect with Harmonic

Let’s talk about creating value.

Designing for alignment, orchestrating for impact.

Service design spurs revenue growth. accelerates time to value creation. improves the quality of end-to-end experiences. drives innovation. builds creative cooperation.

What we do

Harmonic crafts tailored engagements to meet your organization's unique needs at every phase, working alongside you to co-create measurable value.

Innovation & Reimagination

Orchestration & Harmonization

Transformation & Integration

Service design collaboration in action

Initiating Journey Management as Service Design Scales

Smart thinking on service design

Past as Prologue: Designing for Equity With Intention

How to Build a Journey Atlas That Drives Action

The Business Therapy Bundle

What's Going On

Connect with Harmonic

Let’s talk about creating value.

Service design
spurs revenue growth. accelerates time to value creation. improves the quality of end-to-end experiences. drives innovation. builds creative cooperation.