We empower our clients to identify, frame, and solve their business challenges by guiding small interdisciplinary teams through a highly collaborative service design process.

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What we do

We use service design to…

Align around a common vision for your organization.

Connect everyone from employees to customers to your products and services.

Identify, frame, and solve your business challenges.

Through service design you can create meaningful impact in the lives of your customers and employees, bringing value to each moment and humanity to every interaction in your organization.

Harmonic in real life

September 14, 2021

How to Handle Life’s Mundane Unpleasantries: Three Tips from Service Design

I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.

August 31, 2021

Lessons From the Classroom: Service Design Methods in the Community

Harmonic designers partner with Georgia Tech to teach service design methods to address real-world environmental issues, which helps push our own practice and design pedagogy

August 17, 2021

Lessons From the 2021 Summer Design Interns

2021 summer interns reflect on what they learned and their Harmonic experience.