Designing for alignment, orchestrating for impact.

Harmonic Design is a service design consultancy that helps organizations unlock greater value for all stakeholders, inside and out.

Service design
spurs revenue growth. accelerates time to value creation. improves the quality of end-to-end experiences. drives innovation. builds creative cooperation.

What we do

Harmonic crafts tailored engagements to meet your organization's unique needs at every phase, working alongside you to co-create measurable value.

Service design collaboration in action

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Amtrak train with Chicago skyline

Initiating Journey Management as Service Design Scales

After proving the value of service design, Amtrak Innovation sought expert help to scale it cohesively, avoiding fragmentation and aligning with existing processes.
Fuel for Thought

Smart thinking on service design

hand drawn graphic showing a magnifying glass holding up to several connected journeys

Is it Time for Journey Management? Five Signs Your Business is Ready.

blog graphic for The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story, showing the city of Pittsburgh and a bus

The Aesthetics of the City Through the Attention of the Everyday: A Pittsburgh Public Transport Story

Blog hero for Lessons from Reviewers showing a collage of designers at work

Lessons From the Reviewers: How To Strengthen Your Design Portfolio and Interview

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Learn more about the book, inspiring designers and professionals to tackle complex design challenges