We empower our clients to identify, frame, and solve their business challenges by guiding small interdisciplinary teams through a highly collaborative service design process.

Let's See If We're A Match!

What we do

We use service design to…

Align around a common vision for your organization.

Connect everyone from employees to customers to your products and services.

Identify, frame, and solve your business challenges.

Through service design you can create meaningful impact in the lives of your customers and employees, bringing value to each moment and humanity to every interaction in your organization.

Contact Us To See How We Can Help

Harmonic in real life

April 15, 2021
At Harmonic, We're Weaving an Experience Tapestry To Create Value For Everyone

How can we—both design practitioners and product and service providers—be better at understanding concepts and perspectives for going beyond traditional customer-centricity?

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March 24, 2021
A Cure for Bad Collaboration: Designerly Virtues

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

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March 4, 2021
Experience Mesh: A Multi-actor Storytelling Technique in One Single View

Experience Mesh is a simple sense-making technique driven by a storytelling activity that combines multiple actors’ stories in one single view of a service experience.

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The Harmonic Design logo is a servicemark of Harmonic Design, Inc.
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