Harmonic service designers Leah Berg and Shreya Dhawan look at how to measure sustainability in a new service experience in their published article “Measuring for Sustainability: Friend or Foe?” in Touchpoint, the leading journal for service design published by the Service Design Network.
Rare, a non-profit dedicated to driving sustainable behavior change to benefit both nature and people, approached Harmonic Design to help them increase the adoption of three behaviors—purchase carbon offsets, contract for renewable energy, and adopt a plant-rich diet.
The signs are there—sticky notes on the mirror, your first date is plotted on a journey map, and you think they're using research techniques on you—could it be that you are dating a service designer?
