Designing for alignment, orchestrating for impact.

Harmonic Design is a service design consultancy that helps organizations unlock greater value for all stakeholders, inside and out.

Service design
spurs revenue growth. accelerates time to value creation. improves the quality of end-to-end experiences. drives innovation. builds creative cooperation.

What we do

Harmonic crafts tailored engagements to meet your organization's unique needs at every phase, working alongside you to co-create measurable value.

Innovation & Reimagination

Need help moving from opportunity to breakthrough products, services, or experiences?

Orchestration & Harmonization

Ready to shift from fragmented product experiences to journey-based outcomes?

Transformation & Integration

Uncertain how to build and mature your in-house service design capability?

Service design collaboration in action

Building Service Design Muscle in Public Libraries

Through collaborative and inclusive methods, our team of consultants developed a forward-thinking strategic plan that has defined five strategic priorities that will transform the community while providing staff with rewarding careers at the forefront of library innovation.

Fuel for Thought

Smart thinking on service design

For Your Organization

A Little Curiosity Goes a Long Way in Coaching

Leah Berg
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April 16, 2026

For Your Organization

Why Your Organization Rejects Journey Management (And Why That’s Normal)

Patrick Quattlebaum
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April 6, 2026

Inside Harmonic

Connecting the Dots: Expanding Our Vision of Community in Service Design

Felisha Araniti
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December 4, 2025

What's Going On

Shreya Dhawan joins the latest Rosenfeld Podcast with Gustavo Vieira from Livework

Harmonic Design CEO Patrick Quattlebaum Named Guest Editor of Touchpoint Journal on Business Transformation

Civic Design as Creative Participatory Practice

We’re Excited to Welcome Jamin Hegeman to Harmonic as an Executive Partner

Harmonic Authors Advance the Conversation on Equity in Service Design

Mariah Mills Publishes in Touchpoint on the Future of Collaboration Across Service Design, Product, and Journey Management

Service Design on the Move: Creating Better Journeys in Public Transit

Exploring Transit Through Service Design

Harmonic Design Partners with TheyDo to Accelerate Journey Management in North America

Exploring Interdisciplinarity: Harmonic CEO Guest Edits Touchpoint

Advancing Service Design: New Conference Curated by Industry Leaders to Challenge Boundaries and Inspire Change

Designing Through Change: The Intersection of Service Design & Organizational Transformation

Orchestrating Experiences Celebrates Seven Years!

Learn more about the book, inspiring designers and professionals to tackle complex design challenges