We practice human-centered design by researching and designing for service providers and the people who interact with those services, but what about the elephant in the room?
Harmonic Design is proud of our affiliation with the Service Design Network. Members of our team have helped start a service design chapter in Atlanta, given a keynote at the global conference, mentored at the Service Design Jam, and been published in Touchpoint, the service design world’s leading journal.
This month, our CEO, Patrick Quattlebaum, is one of the guest editors of Touchpoint Vol. 10 No. 3 - Managing Service Design. Here’s what the issue has in store for the reader:
As service design matures and shoulders new responsibilities within larger organizations, it also finds itself facing new challenges. In this Touchpoint issue, we look at a new question: how to manage service design. Design management is an area from where service designers can take inspiration when addressing challenges such as creating a consistency of output amongst distributed service designers, establishing representation and champions at the top echelons of the organization, and moving from hands-on work to managerial work.
Touchpoint is available in print and digital format at wwww.service-design-network.org/touchpoint.