There is an art to facilitating design research. On one hand, it’s just about having a conversation. It should feel that way to the participant, anyhow.
Our CEO, Patrick Quattlebaum, appeared on the Service Design Show with host Marc Fonteijn to chat about helping clients build capabilities. Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.
Watch here and listen to it on the podcast on Spotify