Posts in Patrick Quattlebaum

January 30, 2023
Harmonic Design Reflects on Progress in Outreach and DEI in 2022, Looks Ahead to 2023

Internally, Harmonic Design’s DEI and Outreach collective refers to our group as “let’s make it better (LMIB).” We founded this working group because we believe that it is our continuous responsibility to do what we can to address diversity, equity, and inclusion in our field and at our company.

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January 11, 2023
What Noma’s Closing Teaches Us About Sustainable Service Organizations

Organizations must frame, implement, and evolve models that foster healthy outcomes for all service participants and the local and global systems that make human endeavors possible.

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September 12, 2022
Harmonic Design’s Cofounder, Patrick Quattlebaum, Featured on User Testing’s Human Insight Podcast

Patrick discusses the importance of getting a team to collaborate and align, the concept of zooming out, the speed of design, and his work designing the library experience.

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May 10, 2021
Rough Terrains and Seeds of Growth: Three Years of Orchestrating Experiences

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

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December 10, 2020
CEO Patrick Quattlebaum Discusses How to Build Capabilities on the Service Design Show

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

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September 8, 2020
Experience Tapestry Workshop: Designing for Interdependent Moments in Multi-Actor Ecosystems

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.

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April 23, 2020
A Place in Library Land

I’m thinking about libraries today because it’s National Library Week. The theme this year — chosen months ago — happens to be “find your place at the library.”

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March 21, 2020
Harmonic From Home

Last week, joining many businesses around the world, Harmonic Design shifted to a distributed work model.* We continue to research, design, and facilitate workshops with clients from coast to coast. But, our physical studio will be closed through April 30. Maybe longer.

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January 31, 2019
#tbt Design at Massive Scale

It’s Thursday, so time for a throwback post! Give a listen to CEO Patrick Quattlebaum’s appearance on Presentable: Designing the Future with host Jeff Veen.

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January 1, 2019
Beckett to Buddhism: Talking Service Design in Dublin

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).

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