Internally, Harmonic Design’s DEI and Outreach collective refers to our group as “let’s make it better (LMIB).” We founded this working group because we believe that it is our continuous responsibility to do what we can to address diversity, equity, and inclusion in our field and at our company.

Organizations must frame, implement, and evolve models that foster healthy outcomes for all service participants and the local and global systems that make human endeavors possible.

Patrick discusses the importance of getting a team to collaborate and align, the concept of zooming out, the speed of design, and his work designing the library experience.

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.

I’m thinking about libraries today because it’s National Library Week. The theme this year — chosen months ago — happens to be “find your place at the library.”

Last week, joining many businesses around the world, Harmonic Design shifted to a distributed work model.* We continue to research, design, and facilitate workshops with clients from coast to coast. But, our physical studio will be closed through April 30. Maybe longer.

It’s Thursday, so time for a throwback post! Give a listen to CEO Patrick Quattlebaum’s appearance on Presentable: Designing the Future with host Jeff Veen.

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).