How can a systems thinking approach and service design bring strategy to your organization?  Patrick Quattlebaum, our co-founder and CEO, sits down with Eric Holtzclaw, founding partner and chief strategist of the marketing firm Liger, to discuss how service design can help organizations deliver value and better experiences. Listen and watch the full episode on […]

During this episode, PQ discusses the journey of leading Harmonic Design, from its launch to navigating the challenges of the pandemic, to celebrating its fifth year.

Harmonic Design CEO and co-founder Patrick Quattlebaum and Melanie Huggins, executive director of Richland Library, shared insights on the transformative power of service design at the 2023 ALA Annual Conference last month.

A talk focused on the importance of creating a culture of service orientation to create greater value for all service participants

Internally, Harmonic Design’s DEI and Outreach collective refers to our group as “let’s make it better (LMIB).” We founded this working group because we believe that it is our continuous responsibility to do what we can to address diversity, equity, and inclusion in our field and at our company.

Organizations must frame, implement, and evolve models that foster healthy outcomes for all service participants and the local and global systems that make human endeavors possible.

Patrick discusses the importance of getting a team to collaborate and align, the concept of zooming out, the speed of design, and his work designing the library experience.

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.