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About Harmonic Design
Take a quick look at who we are and what we do
Meet the Team
Get to know Harmonicas, from our founders to team members
Careers at Harmonic
Explore exciting careers in service design
News and Events
Keep up with the latest Harmonic happenings
About Harmonic Design
Take a quick look at who we are and what we do
Meet the Team
Get to know Harmonicas, from our founders to team members
Careers at Harmonic
Explore exciting careers in service design
News and Events
Keep up with the latest Harmonic happenings
Harmonic Design Partners with TheyDo to Accelerate Journey Management in North America
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Service Origami Toolkit
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Services
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Services Overview
Explore tailored services that enable value co-creation
Innovation & Reimagination
Launch, expand, or reimagine your offerings
Orchestration & Harmonization
Align your service goals with the customer journey
Transformation & Integration
Fortify your teams with service design strategies
Services Overview
Explore tailored services that enable value co-creation
Innovation & Reimagination
Launch, expand, or reimagine your offerings
Orchestration & Harmonization
Align your service goals with the customer journey
Transformation & Integration
Fortify your teams with service design strategies
Creating a Culture of Service Orientation: Unlocking Greater Value for All Service Participants
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The 10,000-Foot View of Service Design
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Work
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Our
Work
Harmonic Design partners across industries to deliver tangible outcomes.
Retail
Reimagining Product Data as a Service for Enhanced Business Value
We brought together a diverse, cross-functional team to understand their roles in the data processing workflow and subsequent usage.
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Financial Services
From Uncertainty to Clarity: Building a Service Ecosystem for Immediate Impact
We helped them integrate service design methods and recognize the value of working in cross-functional teams to create a cohesive vision of their future customer experience and develop a comprehensive map of capabilities needed to deliver a reimagined service.
Public Libraries
Innovating for Community Impact
Through collaborative and inclusive methods, our team of consultants developed a forward-thinking strategic plan that has defined five strategic priorities that will transform the community while providing staff with rewarding careers at the forefront of library innovation.
Travel & Hospitality
Service Delivery Beyond the Organization
Helped Evolve Vacation Rental collaborate across the organization to develop flexible but efficient services to support homeowners with a variety of mindsets and needs.
Travel & Hospitality
Customer Onboarding: Setting the Bar
We helped cross-functional teams focus on creating a cohesive vision for a customer experience and define new initiatives across the organization while assessing existing initiatives against the vision.
Retail
Bringing Omnichannel to Life
By remaining lean and flexible throughout the process, we were able to guide the client into implementing a successful pilot service. Most importantly, the client can repeat these processes to create a family of related services in the future.
Not-for-Profit
Designing Behavior Change
Developed and applied a new methodology with Rare for combining the tools of service design and behavioral science