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Our Work

Harmonic Design partners across industries to deliver tangible outcomes. 

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Transportation

Designing a Scalable Journey Strategy with Amtrak

After proving the value of service design, Amtrak Innovation sought expert help to scale it cohesively, avoiding fragmentation and aligning with existing processes.
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Ferguson warehouse

Retail

Helping a National Retailer Bring Order to Enterprise Data

We brought together a diverse, cross-functional team to understand their roles in the data processing workflow and subsequent usage.
car dealership photo by Photo by Oxana Melis on Unsplash

Financial Services

From Uncertainty to Clarity: Building a Service Ecosystem for Immediate Impact

We helped them integrate service design methods and recognize the value of working in cross-functional teams to create a cohesive vision of their future customer experience and develop a comprehensive map of capabilities needed to deliver a reimagined service.
Strategic planning workshop participants collaborating at tables

Public Libraries

Supporting Library Services That Evolve with Community Needs

Through collaborative and inclusive methods, our team of consultants developed a forward-thinking strategic plan that has defined five strategic priorities that will transform the community while providing staff with rewarding careers at the forefront of library innovation.
Vacation Travel

Travel & Hospitality

Service Delivery Beyond the Organization

Helped Evolve Vacation Rental collaborate across the organization to develop flexible but efficient services to support homeowners with a variety of mindsets and needs.
Customer onboarding

Travel & Hospitality

Helping a Growing SaaS Brand Reimagine Onboarding

We helped cross-functional teams focus on creating a cohesive vision for a customer experience and define new initiatives across the organization while assessing existing initiatives against the vision.
Case-Plumnber

Retail

Bringing Omnichannel to Life

By remaining lean and flexible throughout the process, we were able to guide the client into implementing a successful pilot service. Most importantly, the client can repeat these processes to create a family of related services in the future.
Make It Personal

Not-for-Profit

Tools for Change: Supporting Rare’s Mission to Make Sustainability Stick

Developed and applied a new methodology with Rare for combining the tools of service design and behavioral science

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