Improved value flow
Greater customer satisfaction
Reduced churn
Our collaborative approach harmonizes service design and journey management next practices with customer experience and product design best practices.
Looking for greater customer satisfaction, more employee engagement, and reduced friction across products?
Create greater cohesion across the product ecosystem to exceed customer expectations and improve product team collaboration and effectiveness.
We evaluate the effectiveness of your end-to-end experiences and the product design practices that produce them to identify opportunities to reduce fragmentation and create harmony.
We work hand-in-hand with you to meld service design approaches with your product planning cycles. We introduce next practices, foster cross-team collaboration, and better align planning processes with end-to-end experience outcomes.
We unpack and evolve your discovery practices to provide greater clarity within and across product teams.
Do your customer journey initiatives lack consistency and impact, making it hard to get organizational support and inhibiting your ability to create greater customer and business value?
Create a unified journey system that facilitates more effective prioritization, improved creative collaboration, and better outcomes for external and internal stakeholders.
We work with you to evaluate how well your customer journeys are being implemented and managed across multiple departments, helping you identify strengths and areas for improvement in your journey practices.
We help you develop a realistic plan for maturing your organization’s approach to journeys, including how to develop service design and journey management capabilities over time.
New to journeys? We can help you define your key journeys and create strategies for the moments that matter most to your customers and employees.
Having trouble moving from maps to outcomes? We work closely with you to activate change across teams and channels.
Failing to connect journeys across the organization? We help you adopt new ways of working, frameworks, and tools to make the leap to journey management.
Reduced friction across touchpoints and channels ensures customer effort returns the most value.
Consistency across products and channels increases engagement and creates stronger relationships.
Seamless end-to-end experiences reduce the need for support, lowering customer service costs.
Teams across the organization better understand how their work creates the right end-to-end experience, leading to better quality and less rework.
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