The signs are there—sticky notes on the mirror, your first date is plotted on a journey map, and you think they’re using research techniques on you—could it be that you are dating a service designer?
Learn how service design empowers organizations to deliver meaningful strategic value in this SDN Academy Masterclass.
Today, more than ever, the role of design in shaping human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
This course has passed.
Hosted by the Service Design Network.
What are the takeaways from this training?
Who is this course for?
Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists