The demand for service design is growing. Harmonic helps organizations assess their current design practice and identify gaps in people, practice, and partners. We provide guidance on how to mature service design capabilities smartly over time.
New challenges require better tools. Harmonic partners with design and innovation teams to reimagine or extend their toolkits to incorporate service design methods. Through methodology design and guidance, we ensure teams understand when, why, and how to use service approaches to deliver better results.
Building service design within an organization gets easier when you have practitioners with the skills and confidence to deliver great work. Harmonic trains teams and coaches individuals on all aspects of service design, from using basic methods to mastering design process facilitation. We also help leaders close talent gaps by identifying and hiring new employees.
Service design is a team sport. Harmonic helps clients expand buy-in and cooperation with their boundary partners through hands-on education during cross-functional projects and learning engagements. These investments create new advocates and broaden the impact and influence of service design.
Building service design at scale takes time and creates challenges for even the most experienced leaders. Harmonic serves as a strategic partner, providing an outside perspective to navigate decisions on strategy, team composition, methodology, and better connecting design to business, operations, and technology.
Our CEO, Patrick Quattlebaum, co-wrote the acclaimed service design book, Orchestrating Experiences.
Grab a copy from the publisher or at Amazon.com.
