Posts in

Deep Thoughts

May 10, 2021
Rough Terrains and Seeds of Growth: Three Years of Orchestrating Experiences

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

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April 28, 2021
Tales From the Practice: Blueprinting for Project Implementation

In this video, we illustrate the approach taken by Harmonic service designer Jeff Harris, where he explores service blueprinting to create a shared understanding and alignment.

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April 15, 2021
At Harmonic, We're Weaving an Experience Tapestry To Create Value For Everyone

How can we—both design practitioners and product and service providers—be better at understanding concepts and perspectives for going beyond traditional customer-centricity?

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March 24, 2021
A Cure for Bad Collaboration: Designerly Virtues

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

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March 4, 2021
Experience Mesh: A Multi-actor Storytelling Technique in One Single View

Experience Mesh is a simple sense-making technique driven by a storytelling activity that combines multiple actors’ stories in one single view of a service experience.

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February 24, 2021
How To Craft Your Career Story By Design

The game-changing piece of advice I received when I was applying for jobs after grad school was this: know your story, rehearse it, and tell it with intention.

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October 6, 2020
What are the Differences Between Service Design and UX Research?

I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.

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September 24, 2020
Summer Internship Reflections and Advice

Summer 2020 interns, Berri and Chris, share their biggest challenges, our most important takeaways, and some advice for future interns.

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September 22, 2020
Get Rid of Your Dish Rack: The Benefits of a Small Team

I believe designers should have the opportunity to wash, dry, or put away the dishes when needed in a project. By this, I mean that designers should be free to find new opportunities, ways of working, and expand their knowledge as they complete a project.

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August 19, 2020
Round and Round: Infusing Sustainability in Method

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

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