Posts in

Deep Thoughts

July 19, 2022
Bioinspiration for Service Design

Nature can be a terrific muse for service design, but finding inspiration takes practice opening one’s senses, understanding connections, and a boatload of curiosity.

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June 14, 2022
Discussing Design for Positive Environmental Behavior Change

Harmonic designers discuss the design perspective and personal impact in designing behavior change.

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February 11, 2022
10 Signs You Are Dating a Service Designer

The signs are there—sticky notes on the mirror, your first date is plotted on a journey map, and you think they're using research techniques on you—could it be that you are dating a service designer?

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January 3, 2022
New Year, New Career: Considering A Change to Service Design?

Advice from Harmonic Designers to help you on your journey to becoming or understanding service design.

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November 29, 2021
Walking With Possibility: Service Design in Your Organization

Like a city that holds infinite possibility, so do organizations. More specifically, the people—the citizens, the walkers—that make up organizations.

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October 12, 2021
Master your Interview Approach: A Framework for Designers

Job seeking is hardly ever a fun process. The following article provides a concise framework to help you think through the content of your message and how to keep the other party thoroughly engaged.

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September 14, 2021
How to Handle Life’s Mundane Unpleasantries: Three Tips from Service Design

I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.

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August 31, 2021
Lessons From the Classroom: Service Design Methods in the Community

Harmonic designers partner with Georgia Tech to teach service design methods to address real-world environmental issues, which helps push our own practice and design pedagogy

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August 17, 2021
Lessons From the 2021 Summer Design Interns

2021 summer interns reflect on what they learned and their Harmonic experience.

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May 10, 2021
Rough Terrains and Seeds of Growth: Three Years of Orchestrating Experiences

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.

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