Nature can be a terrific muse for service design, but finding inspiration takes practice opening one’s senses, understanding connections, and a boatload of curiosity.

Harmonic designers discuss the design perspective and personal impact in designing behavior change.

The signs are there—sticky notes on the mirror, your first date is plotted on a journey map, and you think they're using research techniques on you—could it be that you are dating a service designer?

Advice from Harmonic Designers to help you on your journey to becoming or understanding service design.

Like a city that holds infinite possibility, so do organizations. More specifically, the people—the citizens, the walkers—that make up organizations.

Job seeking is hardly ever a fun process. The following article provides a concise framework to help you think through the content of your message and how to keep the other party thoroughly engaged.

I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.

Harmonic designers partner with Georgia Tech to teach service design methods to address real-world environmental issues, which helps push our own practice and design pedagogy

2021 summer interns reflect on what they learned and their Harmonic experience.

Three years on, battle-tested approaches for Orchestrating Experiences and driving change in your organization.