In this video, we illustrate the approach taken by Harmonic service designer Jeff Harris, where he explores service blueprinting to create a shared understanding and alignment.

The game-changing piece of advice I received when I was applying for jobs after grad school was this: know your story, rehearse it, and tell it with intention.

How much do we need to understand about business strategy to be effective as service designers?

There is an art to facilitating design research. On one hand, it’s just about having a conversation. It should feel that way to the participant, anyhow.

Designers are often contrasted with artists. Our work has different goals. Our processes have little in common. Why would service designers turn to esthetic theory to inform our practice?

Harmonic Design recently attended the Smart City Expo. Mariah Mills shares some key takeaways.

An evening at Harmonic talking healthcare innovation and a system steeped in tradition over pizza and beer.