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About Harmonic Design
Take a quick look at who we are and what we do
Meet the Team
Get to know Harmonicas, from our founders to team members
Careers at Harmonic
Explore exciting careers in service design
News and Events
Keep up with the latest Harmonic happenings
About Harmonic Design
Take a quick look at who we are and what we do
Meet the Team
Get to know Harmonicas, from our founders to team members
Careers at Harmonic
Explore exciting careers in service design
News and Events
Keep up with the latest Harmonic happenings
Harmonic Authors Advance the Conversation on Equity in Service Design
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Harmonic Design Partners with TheyDo to Accelerate Journey Management in North America
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Services
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Services Overview
Explore tailored services that enable value co-creation
Innovation & Reimagination
Launch, expand, or reimagine your offerings
Orchestration & Harmonization
Align your service goals with the customer journey
Transformation & Integration
Fortify your teams with service design strategies
Services Overview
Explore tailored services that enable value co-creation
Innovation & Reimagination
Launch, expand, or reimagine your offerings
Orchestration & Harmonization
Align your service goals with the customer journey
Transformation & Integration
Fortify your teams with service design strategies
Journey Management as an Operating Model: PQ on the PROMISE Podcast
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Walking With Possibility: Service Design in Your Organization
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Work
Perspectives
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ALL PERSPECTIVES
Posts by:
Mariah Mills
For Your Organization
How to Build a Journey Atlas That Drives Action
Mariah Mills
•
June 9, 2025
Hot Take
Opening Up the Possibilities of Journey Management and Rethinking What We Call It
Mariah Mills
•
February 19, 2025
Practice Area
Finding the Unexpected: Bringing Collage Practices to Service Design
Mariah Mills
•
July 23, 2024
Inside Harmonic
ChatGPT Really Got Me | Why Do We Still Write Cover Letters Like This?
Mariah Mills
•
February 1, 2024
Outreach
Lessons From the Classroom: Service Design Methods in the Community
Mariah Mills
and
Arjun Srinivas
•
August 31, 2021
Practice Area
How To Craft Your Career Story By Design
Mariah Mills
•
February 24, 2021
Innovation Through Design
Understanding Activity Systems as a Service Designer
Mariah Mills
•
April 28, 2020
Practice Area
The Art of Facilitating Design Research
Mariah Mills
•
April 6, 2020
Practice Area
Designing Esthetic Workshops
Mariah Mills
•
December 17, 2019
Innovation Through Design
Redefining Smart
Mariah Mills
•
October 3, 2019
Events
Health x Design
Mariah Mills
•
December 3, 2018
