Posts by Stephen Taylor

March 24, 2021
A Cure for Bad Collaboration: Designerly Virtues

In my decades of design work, collaborating with a wide variety of people from all kinds of disciplinary backgrounds, I’ve noticed that the attitudes most helpful for doing good design work are often reversals of conventional virtues.

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October 6, 2020
What are the Differences Between Service Design and UX Research?

I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.

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July 7, 2020
Design Philosophy: Conceptual Integrity and Empathic Anticipation

Most designers try to strike a balance between the two ideals: conceptual integrity and empathic anticipation. Stephen Taylor outlines three skills designers need to strike the balance.

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May 19, 2020
The Politics of Design

In an effort to work the democratic spirit into how teams work together, I’ve been working on a Design Collaborator’s Bill of Rights. Like all documents of this kind, they anticipate the need to assert rights when they are infringed.

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March 17, 2020
The 10,000-Foot View of Service Design

Given its strategic, integrative, multidisciplinary scope, Service Design is particularly zoomy, so it is unsurprising that altitude-based frameworks and analogies are frequently used in the Service Design world.

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February 7, 2019
Design: Thinking, Crafting, and Actualization

What is the material of service design? My answer is: The material of service design is organizations.

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