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Deep Thoughts

April 28, 2020
Understanding Activity Systems as a Service Designer

How much do we need to understand about business strategy to be effective as service designers?

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April 23, 2020
A Place in Library Land

I’m thinking about libraries today because it’s National Library Week. The theme this year — chosen months ago — happens to be “find your place at the library.”

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April 16, 2020
The Elephant in the Blueprint

We practice human-centered design by researching and designing for service providers and the people who interact with those services, but what about the elephant in the room?

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April 14, 2020
Service Safari (Elephants Included)

A service safari is a method service designers use to evaluate service experiences in situ—going out to the location of the service and experiencing it themselves as a visitor, customer, user, etc. And what better location to test out a new framework for a service safari than at a zoo?

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April 6, 2020
The Art of Facilitating Design Research

There is an art to facilitating design research. On one hand, it’s just about having a conversation. It should feel that way to the participant, anyhow.

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March 17, 2020
The 10,000-Foot View of Service Design

Given its strategic, integrative, multidisciplinary scope, Service Design is particularly zoomy, so it is unsurprising that altitude-based frameworks and analogies are frequently used in the Service Design world.

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February 14, 2020
Service Design of Dating, a Journey Map

As a service designer, you begin to see design best practices in all facets of your life–negotiating a cable bill, returning a rug, and even dating.

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December 17, 2019
Designing Esthetic Workshops

Designers are often contrasted with artists. Our work has different goals. Our processes have little in common. Why would service designers turn to esthetic theory to inform our practice?

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October 3, 2019
Redefining Smart

Harmonic Design recently attended the Smart City Expo. Mariah Mills shares some key takeaways.

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March 14, 2019
The Power of Design Translation: Visual Communication

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

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