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Deep Thoughts

February 14, 2020
Service Design of Dating, a Journey Map

As a service designer, you begin to see design best practices in all facets of your life–negotiating a cable bill, returning a rug, and even dating.

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December 17, 2019
Designing Esthetic Workshops

Designers are often contrasted with artists. Our work has different goals. Our processes have little in common. Why would service designers turn to esthetic theory to inform our practice?

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October 3, 2019
Redefining Smart

Harmonic Design recently attended the Smart City Expo. Mariah Mills shares some key takeaways.

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March 14, 2019
The Power of Design Translation: Visual Communication

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

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February 7, 2019
Design: Thinking, Crafting, and Actualization

What is the material of service design? My answer is: The material of service design is organizations.

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January 1, 2019
Beckett to Buddhism: Talking Service Design in Dublin

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).

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