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Deep Thoughts

April 6, 2020
The Art of Facilitating Design Research

There is an art to facilitating design research. On one hand, it’s just about having a conversation. It should feel that way to the participant, anyhow.

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March 17, 2020
The 10,000-Foot View of Service Design

Given its strategic, integrative, multidisciplinary scope, Service Design is particularly zoomy, so it is unsurprising that altitude-based frameworks and analogies are frequently used in the Service Design world.

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February 14, 2020
Service Design of Dating, a Journey Map

As a service designer, you begin to see design best practices in all facets of your life–negotiating a cable bill, returning a rug, and even dating.

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December 17, 2019
Designing Esthetic Workshops

Designers are often contrasted with artists. Our work has different goals. Our processes have little in common. Why would service designers turn to esthetic theory to inform our practice?

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October 3, 2019
Redefining Smart

Harmonic Design recently attended the Smart City Expo. Mariah Mills shares some key takeaways.

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March 14, 2019
The Power of Design Translation: Visual Communication

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

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February 7, 2019
Design: Thinking, Crafting, and Actualization

What is the material of service design? My answer is: The material of service design is organizations.

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January 1, 2019
Beckett to Buddhism: Talking Service Design in Dublin

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).

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