In this video, we illustrate the approach taken by Harmonic service designer Jeff Harris, where he explores service blueprinting to create a shared understanding and alignment.

Experience Mesh is a simple sense-making technique driven by a storytelling activity that combines multiple actors’ stories in one single view of a service experience.

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

How might we take advantage of asynchronous videos to help create meaningful content, provide avenues for clearer communication, and utilize the remote synchronous time more thoughtfully?

Service design practice is all about connection—in service of others, and in service of the planet. We've reached out to sustainability experts and had the opportunity to gather valuable insights on how service design and sustainability intersect.

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.