Harmonic Design recently attended the Smart City Expo. Mariah Mills shares some key takeaways.

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

What is the material of service design? My answer is: The material of service design is organizations.

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).