Posts tagged:

Service Design

PQ featured in PR

Journey Management as an Operating Model: PQ on the PROMISE Podcast

service safari toolkit graphic with a photo of the notebook and binoculars

Service Safari Toolkit

Public transportation service safari blog header graphic showing maps and transit vehicles

Exploring Transit Systems: Lessons from a Multi-City Service Safari

graphic of music to remix your design career

Six Telltale Signs You’re Ready to Remix Your Design Career into Service Design

service origami toolkit hero

Service Origami Toolkit

Harmonic Design and TheyDo

Harmonic Design Partners with TheyDo to Accelerate Journey Management in North America

Balancing Urgency and Thoughtfulness blog hero showing stop watches

Design Lessons from Bluey: Balancing Urgency and Thoughtfulness

football play graphic

From the Sidelines to the Studio: Football-Inspired Lessons in Teamwork

Vampire bats and reciprocity

What Vampire Bats Can Teach Us About Reciprocity and Design

the stage at SDGC

From AI to Journey Management: What SDGC 2024 Revealed About the Future of Service Design

Thoughtful Friction Blog graphic showing a customer journey with friction

Thoughtful Friction: Why Seamless Isn’t Always the Goal in Service Design

ecotone frameworks

Critical Realism and Complex Systems Inquiry: Exploratory Thoughts