Harmonic Design’s reputation as a leading service design consultancy stems largely from our deep expertise in journeys from end-to-end and front-to-back. Co-founder Patrick Quattlebaum’s book Orchestrating Experiences provided a strong foundation for our approach, and our team has worked with dozens of organizations to mature their journey practices from strategy to execution. Our client collaborations have resulted in greater customer, business, and employee value journey by journey and service by service.
As an expansion of our journey consulting capabilities, we’re excited to announce a new partnership with TheyDo. Our shared mission to place journey management at the heart of how organizations operate will help our clients intentionally align business and customer needs. TheyDo’s platform addresses many challenges that have prevented journey practices from creating transformational change. By bringing together insights, opportunities, metrics, personas, and solutions into one easy-to-use tool, TheyDo turns mapping into management and insights into action. Our Harmonic team sees incredible potential for North American organizations to harmonize and orchestrate across functional areas to the benefit of their customers, employees, and the bottom line.
“As Journey Management continues to gain traction as a business decision-making approach, I’m very excited to partner with the team at Harmonic. With their deep expertise, we can offer enterprise customers everything they need to implement fast, create business impact, and scale their journey-centric ways of working.”
Jochem van der Veer
Co-founder, CEO, TheyDo
Blending Our Capabilities for Our Client’s Success
Through this partnership, our clients will take advantage of our combined expertise in journey management and service design. With TheyDo’s platform, teams can collaborate across functions, prioritize journey opportunities, and iterate with agility—making it easier to harmonize strategy to execution across the organization. TheyDo’s advanced training will equip teams to maximize the platform’s potential from initial journey mapping to journey-centric transformation. Harmonic’s consulting services will integrate journey practices with strategy, research, design, product management, and other disciplines critical to optimizing and reimagining journeys and the capabilities that deliver them.
“For many years, we’ve helped our clients establish and position journeys as a critical enabler for creating more customer-centric and service-oriented organizations. Our team is thrilled to partner with TheyDo to accelerate the adoption of journey management in North America and create better business outcomes for our growing client base.”
Patrick Quattlebaum
Co-founder, CEO, Harmonic Design
Ready to Elevate Your Journey Practice?
Are you fighting the good fight to move your organization from maps to management or struggling through the journey management change curve? Harmonic Design and TheyDo can help. Reach out to us to get an assessment of your journey maturity and determine a pathway to creating sustainable journey practices at scale.
