Harmonic designers Shreya Dhawan, Kerri McGar, Stephen Taylor, and Tucker Witter appear on the Service Design Show with host Marc Fonteijn to chat about their experience working in a consultancy that specializes in service design. The ask me anything (AMA) format incorporates questions crowdsourced from the service design community. The team discusses topics ranging from common misconceptions on service design to what part of their jobs gives them the most fulfillment.
Service design problems involve a huge number of people; it requires a lot of different sources of faith. So we try to make the people involved in our projects aware of all the different kinds of things that they are contributing to it.Stephen Taylor, Head of Design Research