Jamin Hegeman
Experienced design executive guiding organizations to align strategy, experience, and operational impact Jamin Hegeman is a seasoned design executive and consultant with over 20 years of experience leading business transformation, journey management, and experience strategy across industries. He’s worked with global brands like Nokia, SK Telecom, and USAA, scaled design at Capital One as VP […]
Darwin Muljono
Adopting critical realism, complexity, and design futures to address systemic problems. With a background in design research, Darwin pushes himself to approach problems from a complex systems perspective—effects include a relentless pursuit of understanding and critiquing structures and their underlying mechanisms that cause tensions in the human condition. Such an approach is inspired from disciplines […]
Yeji Han
Yeji is all about designing impactful experiences that are sustainable and relevant to all levels of interactions. She graduated from Savannah College of Art and Design (SCAD) with a focus on user experience and service design. She is a multidisciplinary designer who thrives in collaborative environments and has a great passion for systems thinking. Yeji has grown up and lived all over the world and is excited to call Atlanta home.
Whitney Masulis
Whitney is an experienced service designer passionate about tailoring experiences that are both useful to customers and seamless for employees. Her background in business strategy and UX design informs her ability to translate pain points and opportunities into functional solutions that transform companies. She loves to make prototypes, spreadsheets, and change.
Stephen Taylor
Stephen’s unique approaches to design strategy and research—which he calls “precision inspiration”—helps organizations devise new ways of improving people’s lives. As Harmonic Design’s Head of Design Research, Stephen ensures our practitioners bring both rigor and adaptability to our engagements. He believes the means are as important as the end, and strives to discover rewarding new ways to work together.
Shreya Dhawan
Shreya believes in working with collaborative, multi-disciplinary teams to develop solutions to complex real-world problems. Her background in Industrial Design helps her understand both the tangible and intangible facets, while being a Service Designer from SCAD has made her expand her knowledge beyond the ordinary, everyday things while still being a humble lover of simplicity.
Patrick Quattlebaum
Patrick Quattlebaum is a designer and teacher who gets up every morning to bring creativity, rigor, and humanity to problem-solving. He is the cofounder and CEO at Harmonic Design, a consulting firm based in Atlanta, GA, USA. Previously, he was principal designer at studioPQ, Managing Director at Adaptive Path, and Head of Service Design at Capital One. An expert in design strategy and service design, Patrick places a premium on pushing design practice to be more value-centered, collaborative, and iterative. He and his co-author, Chris Risdon, share their design philosophy and its practical applications in Orchestrating Experiences: Collaborative Design for Complexity.
Parc Masterson
Parc is a multidisciplinary designer, systems thinker chaosmanaut who’s at home exploring the far reaches of chaos that exist across the problem-solution space and thrives by developing models and frameworks as sensemaking tools to navigate complexity and orient around experiences. He brings deep experience in branding and marketing into his design practice to help organizations untangle complexity to define opportunities and create solutions that deliver valuable outcomes for people across the strata of a service experience.
Laura Mancipe Castro
Laura is a multidisciplinary designer who thrives in collaborative environments. Passionate about multisensory design, she aims to create experiences that are not only functional but also memorable and meaningful.
Meghana Srinivasan
Meghana is a designer, researcher, and strategist. She sees design as a multidisciplinary creative practice that can help navigate complex challenges. Her work often draws knowledge and ideas from other fields like systems thinking, future studies, ethnography, social science, and fine arts. Meghana loves taking creative approaches to uncover insights and reach unexpected solutions, and cares deeply about participatory approaches, maintaining curiosity and compassion, and designing for social impact.
Mariah Mills
Mariah has a background in film production and Master of Industrial Design from Georgia Tech. Working as a service designer brings together her passions for understanding people and their needs, and crafting experiences. Her favorite aspect of service design is the collaborative nature of the discipline, she believes the best ideas come from creative tensions within groups of people with differing viewpoints.
Leah Berg
Leah designs as a storyteller, creating lasting and meaningful experiences. Her core values and passion include interpreting and understanding what and how users connect with each other and with services. When she’s not working, Leah enjoys cooking (and eating), traveling, and visiting museums, all of which, provide meaningful insights to her work.