Visionary service designer helping organizations and their people unlock their true potential
As a lead service designer at Harmonic, Shreya has excelled in steering numerous client engagements, cultivating thought leadership, and spearheading internal initiatives. Her work is deeply rooted in understanding organizational systems and dynamics to create an environment that thrives on creative problem-solving using service design. A trained service designer, a prolific author in service design’s leading journal, Touchpoint, and a recognized thought leader in the service design community, Shreya is dedicated to continual learning and disseminating knowledge, actively building communities of practice.
Passionate about advancing the field of service design, Shreya heads Harmonic’s summer internship program and has been a vital member of the core team for Service Design Network’s Atlanta Chapter for many years. She continually pushes the boundaries of innovation, infusing her work with creativity and a profound commitment to positively impacting businesses, consumers, and society.
Shreya likes her conversations spicy and her food spicier.
Hailing from a land of cultural diversity, Shreya brings an energetic and inclusive vibe to the studio. A yoga lover and chai enthusiast by nature, you can often find her humming through her Spotify playlist. Shreya is also a lover of old books and cozy reading nooks.
