Enhancing client outcomes through human-centered service design for the real world
Whitney Masulis is a powerhouse service designer with over a decade of experience applying business strategy and human-centered design to complex, systems-heavy challenges. Backed by an MBA from MIT Sloan, she brings clarity to ambiguity and helps cross-functional teams improve operations, align stakeholders, and deliver real-world results. Known for her positive presence, sharp thinking, and high-quality execution, Whitney consistently elevates the work. At Harmonic Design, she’s delivered impact across healthcare, finance, and retail—making services more valuable, usable, and effective for both customers and the teams who serve them.
A veritable kaleidoscope of contrasts, Whitney’s joie de vivre transcends borders.
She delights in the duality of her Vietnamese-French-Jewish roots, savoring pastrami and pâtisseries alike. Fueled by silliness and love, this Brooklyn mom constantly seeks opportunities to learn and grow. You’ll know you’ve reached her inner circle when she customizes a mug for you.
