All Posts

February 14, 2020
Service Design of Dating, a Journey Map

As a service designer, you begin to see design best practices in all facets of your life–negotiating a cable bill, returning a rug, and even dating.

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December 17, 2019
Designing Esthetic Workshops

Designers are often contrasted with artists. Our work has different goals. Our processes have little in common. Why would service designers turn to esthetic theory to inform our practice?

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October 3, 2019
Redefining Smart

Harmonic Design recently attended the Smart City Expo. Mariah Mills shares some key takeaways.

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April 16, 2019
Harmonic Guest Edits Touchpoint!

Harmonic Design’s CEO is a guest editor for the new issue of Touchpoint!

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March 14, 2019
The Power of Design Translation: Visual Communication

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

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February 7, 2019
Design: Thinking, Crafting, and Actualization

What is the material of service design? My answer is: The material of service design is organizations.

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January 31, 2019
#tbt Design at Massive Scale

It’s Thursday, so time for a throwback post! Give a listen to CEO Patrick Quattlebaum’s appearance on Presentable: Designing the Future with host Jeff Veen.

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January 1, 2019
Beckett to Buddhism: Talking Service Design in Dublin

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).

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December 3, 2018
Health x Design

An evening at Harmonic talking healthcare innovation and a system steeped in tradition over pizza and beer.

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October 15, 2018
Culture-driven Service Transformation: A Framework

Service Designers are often called to perform challenging roles of organizational designers and change managers. This proposed framework offers Service Designers the potential to perform better at supporting organizations to understand and apply S-D logic within their culture change efforts.

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