Today, more than ever, the role of design in shaping human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
November 10 – 11, 2020
This course has passed; stay tuned for further offerings Hosted by the Service Design Network
Meaningful co-design requires group cohesiveness not only to produce purposeful outcomes, but also to benefit the stakeholders and the participating group itself. This article explores the group dynamics within co-design, in particular, the behaviors that are detrimental to collaboration, and the possible directions for our inquiry to improve collaboration.