Strategic Design in Organizations | Course

September 14, 2020

Two-part online live course event at SDN Academy

Carol SDN Nov
Carol teaches at SDN Nov

Today, more than ever, the role of design in shaping human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

November 10 – 11, 2020

This course has passed; stay tuned for further offerings
Hosted by the Service Design Network

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