Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).
Today, more than ever, the role of design in shaping human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
November 10 - 11, 2020
This course has passed, stay tuned for further offerings
Event and Registration are through the Service Design Network’s website.
Hosted by the Service Design Network