We practice human-centered design by researching and designing for service providers and the people who interact with those services, but what about the elephant in the room?
Our CEO, Patrick Quattlebaum, recently appeared on the popular design podcast This is HCD. He and host Gerry Scullion had a lengthy discussion on how to break down barriers among tribes with organizations. They also discuss the benefits of service design and how to better orchestrate the experiences of customer and employees.
Listen to the episode and read the transcript: