There is an art to facilitating design research. On one hand, it’s just about having a conversation. It should feel that way to the participant, anyhow.
Our CEO, Patrick Quattlebaum, recently appeared on the popular design podcast This is HCD. He and host Gerry Scullion had a lengthy discussion on how to break down barriers among tribes with organizations. They also discuss the benefits of service design and how to better orchestrate the experiences of customer and employees.
Listen to the episode and read the transcript: