Harmonic designers partner with Georgia Tech to teach service design methods to address real-world environmental issues, which helps push our own practice and design pedagogy

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

I have been poking around in the depths of many service delivery operations, developing a sort of service x-ray vision. This vision comes into use for handling life’s mundane unpleasantries like successfully negotiating the bill or fee.