The Strategic Role of Service Design in Organizations | Online Course

August 3, 2020

Two-part online live course event at SDN Academy

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This event has passed.

See an overview of the course on Issuu

Today, more than ever, the role of design in shaping human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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SDN value exchange graphic

August 5, noon – 2 p.m. EST and August 6, noon – 2 p.m. EST

Event and Registration are through Service Design Network.

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