What is the material of service design? My answer is: The material of service design is organizations.
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See an overview of the course on Issuu
Today, more than ever, the role of design in shaping human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
August 5, noon - 2 p.m. EST and August 6, noon - 2 p.m. EST
Event and Registration are through Service Design Network.