Measuring for Sustainability Readiness by Design
This workshop guides design practitioners in creating services with a holistic perspective on desirability, viability, feasibility, and sustainability.
At the Heart of Services is Participation
By: Kerri McGar, service designer When you think of your company’s ability to impact the lives of customers and generate business value through the performance of services, what comes to mind? Is it participation? I’m guessing that’s not the first thing on your radar. Consider the last time you had to navigate a complex, fragmented […]