Bridging design and technology to create value-driven, people-centric services
Jeff is a seasoned professional with over twenty years of experience, adept at merging his systemic thinking from his engineering background with a deep understanding of the infinite variability of human behavior to generate real value for all stakeholders. As a principal service designer at Harmonic, Jeff focuses on design research, service design, and the implementation of cross-channel solutions. He possesses a natural ability to identify customer desires and effectively balance them with business needs and technical priorities to ensure comprehensive and impactful outcomes.
Motorcycle enthusiast and audiophile, passionate about music, tinkering, and mountain adventures.
Jeff is a recovering audiophile. When he isn’t enjoying riding his motorcycle through the curvy back roads of the Appalachian mountains, he can still be found squirreling away in his basement surrounded by his extensive CD and Vinyl collection. He also is a founding member of the Harmonic Gundam Builders and Tinkerers Guild.
