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Harmonic Design partners across industries to deliver tangible outcomes. 

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Telecommunications

Redesigning the Move: Reducing Churn Through Frictionless Customer Journeys

With increased churn and rising customer expectations, Cox Communications needed a new approach to centering the customer experience. Rather than tackling challenges in fragmented efforts, the organization focused on one high-impact journey: moving.
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Amtrak train with Chicago skyline

Transportation

Designing a Scalable Journey Strategy with Amtrak

After proving the value of service design, Amtrak Innovation sought expert help to scale it cohesively, avoiding fragmentation and aligning with existing processes.
Ferguson warehouse

Retail

Helping a National Retailer Bring Order to Enterprise Data

We brought together a diverse, cross-functional team to understand their roles in the data processing workflow and subsequent usage.
car dealership photo by Photo by Oxana Melis on Unsplash

Financial Services

From Uncertainty to Clarity: Building a Service Ecosystem for Immediate Impact

We helped them integrate service design methods and recognize the value of working in cross-functional teams to create a cohesive vision of their future customer experience and develop a comprehensive map of capabilities needed to deliver a reimagined service.
Strategic planning workshop participants collaborating at tables

Public Libraries

Supporting Library Services That Evolve with Community Needs

Through collaborative and inclusive methods, our team of consultants developed a forward-thinking strategic plan that has defined five strategic priorities that will transform the community while providing staff with rewarding careers at the forefront of library innovation.
Vacation Travel

Travel & Hospitality

Service Delivery Beyond the Organization

Helped Evolve Vacation Rental collaborate across the organization to develop flexible but efficient services to support homeowners with a variety of mindsets and needs.
Customer onboarding

Travel & Hospitality

Helping a Growing SaaS Brand Reimagine Onboarding

We helped cross-functional teams focus on creating a cohesive vision for a customer experience and define new initiatives across the organization while assessing existing initiatives against the vision.
Case-Plumnber

Retail

Bringing Omnichannel to Life

By remaining lean and flexible throughout the process, we were able to guide the client into implementing a successful pilot service. Most importantly, the client can repeat these processes to create a family of related services in the future.
Make It Personal

Not-for-Profit

Tools for Change: Supporting Rare’s Mission to Make Sustainability Stick

Developed and applied a new methodology with Rare for combining the tools of service design and behavioral science

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