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March 14, 2019
The Power of Design Translation: Visual Communication

The role of design, now more than ever, is shaping human needs and, in consequence, designing and delivering new forms of services to improve human lives.

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February 7, 2019
Design: Thinking, Crafting, and Actualization

What is the material of service design? My answer is: The material of service design is organizations.

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January 31, 2019
#tbt Design at Massive Scale

It’s Thursday, so time for a throwback post! Give a listen to CEO Patrick Quattlebaum’s appearance on Presentable: Designing the Future with host Jeff Veen.

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January 1, 2019
Beckett to Buddhism: Talking Service Design in Dublin

Service designers need to approach an organization as an opportunity to invent new ways of working through collaboration with other disciplines (i.e., tribes).

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December 3, 2018
Health x Design

An evening at Harmonic talking healthcare innovation and a system steeped in tradition over pizza and beer.

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October 15, 2018
Culture-driven Service Transformation: A Framework

Service Designers are often called to perform challenging roles of organizational designers and change managers. This proposed framework offers Service Designers the potential to perform better at supporting organizations to understand and apply S-D logic within their culture change efforts.

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September 1, 2018
This is HCD + This Is Harmonic = A Great Conversation

Our CEO, Patrick Quattlebaum, recently appeared on the popular design podcast This is HCD. He and host Gerry Scullion had a lengthy discussion on how to break down barriers among tribes with organizations.

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