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August 3, 2020
The Strategic Role of Service Design in Organizations | Online Course

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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July 20, 2020
Bio-inspired design and Sustainability Talk | Virtual Event

Join us as we discuss bio-inspired design methods and gain insights into approaching and capturing solutions from nature without having to seclude oneself to Walden Pond or become proficient in biology. We will also dive into how the bio-inspired viewpoint can align itself with sustainability.

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July 14, 2020
Asynchronous and Synchronous Communication Challenges in a Pandemic World

How might we take advantage of asynchronous videos to help create meaningful content, provide avenues for clearer communication, and utilize the remote synchronous time more thoughtfully?

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July 7, 2020
Design Philosophy: Conceptual Integrity and Empathic Anticipation

Most designers try to strike a balance between the two ideals: conceptual integrity and empathic anticipation. Stephen Taylor outlines three skills designers need to strike the balance.

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June 23, 2020
A Service Designer Lens: Grocery Pickup Spot #4, the New Normal?

From bruised apples and tomato paste to lucky pickup spot #4, let’s take a look at what qualifies as a “stamp of approval” when it comes to grocery pickup services during a global pandemic.

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June 16, 2020
Designing for Sustainability: A Harmonic Design Series About Service Design and the "S" word

Service design practice is all about connection—in service of others, and in service of the planet. We've reached out to sustainability experts and had the opportunity to gather valuable insights on how service design and sustainability intersect.

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May 29, 2020
Designer Carol Massa featured by Service Design Network Portugal

Service Design Network Portugal invited Carol Massa to join their Lusofonia campaign. As of today, the Lusofonia campaign has selected 27 designers to share their journey in the service design world and we're proud that Carol is being featured.

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May 19, 2020
The Politics of Design

In an effort to work the democratic spirit into how teams work together, I’ve been working on a Design Collaborator’s Bill of Rights. Like all documents of this kind, they anticipate the need to assert rights when they are infringed.

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May 13, 2020
From Teachers to Facilitators: Is it Time to Evolve Yet?

We teach others how to use service design to create better outcomes in their organizations and society. This cycle of learn-practice-teach is integral to our work and why we do what we do.

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April 28, 2020
Understanding Activity Systems as a Service Designer

How much do we need to understand about business strategy to be effective as service designers?

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