All Posts

May 29, 2020
Designer Carol Massa featured by Service Design Network Portugal

Service Design Network Portugal invited Carol Massa to join their Lusofonia campaign. As of today, the Lusofonia campaign has selected 27 designers to share their journey in the service design world and we're proud that Carol is being featured.

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May 19, 2020
The Politics of Design

In an effort to work the democratic spirit into how teams work together, I’ve been working on a Design Collaborator’s Bill of Rights. Like all documents of this kind, they anticipate the need to assert rights when they are infringed.

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May 13, 2020
From Teachers to Facilitators: Is it Time to Evolve Yet?

We teach others how to use service design to create better outcomes in their organizations and society. This cycle of learn-practice-teach is integral to our work and why we do what we do.

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April 28, 2020
Understanding Activity Systems as a Service Designer

How much do we need to understand about business strategy to be effective as service designers?

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April 23, 2020
A Place in Library Land

I’m thinking about libraries today because it’s National Library Week. The theme this year — chosen months ago — happens to be “find your place at the library.”

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April 16, 2020
The Elephant in the Blueprint

We practice human-centered design by researching and designing for service providers and the people who interact with those services, but what about the elephant in the room?

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April 14, 2020
Service Safari (Elephants Included)

A service safari is a method service designers use to evaluate service experiences in situ—going out to the location of the service and experiencing it themselves as a visitor, customer, user, etc. And what better location to test out a new framework for a service safari than at a zoo?

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April 6, 2020
The Art of Facilitating Design Research

There is an art to facilitating design research. On one hand, it’s just about having a conversation. It should feel that way to the participant, anyhow.

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March 21, 2020
Harmonic From Home

Last week, joining many businesses around the world, Harmonic Design shifted to a distributed work model.* We continue to research, design, and facilitate workshops with clients from coast to coast. But, our physical studio will be closed through April 30. Maybe longer.

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March 17, 2020
The 10,000-Foot View of Service Design

Given its strategic, integrative, multidisciplinary scope, Service Design is particularly zoomy, so it is unsurprising that altitude-based frameworks and analogies are frequently used in the Service Design world.

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