All Posts

January 22, 2021
Strategic Design in Organizations | Course

Learn how service design empowers organizations to deliver meaningful strategic value in this two-part course SDN Academy Masterclass with Carol Massa.

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December 14, 2020
Harmonic in 2020

This year, Harmonic designers are busy speaking, writing, teaching, and creating digital content on aspects of design in addition to their client work.

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December 10, 2020
CEO Patrick Quattlebaum Discusses How to Build Capabilities on the Service Design Show

Patrick discusses his and the teams’ experience at Harmonic Design in helping organizations design great services, in addition to assisting them in adopting the service design way of working.

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December 8, 2020
Harmonic Designers Collaborate With Georgia Tech's Design Bloc to Assist With Community-Focused Design

Arjun Srinivas and Mariah Mills assist in instructing community-focused design to students.

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October 6, 2020
What are the Differences Between Service Design and UX Research?

I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.

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September 24, 2020
Summer Internship Reflections and Advice

Summer 2020 interns, Berri and Chris, share their biggest challenges, our most important takeaways, and some advice for future interns.

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September 22, 2020
Get Rid of Your Dish Rack: The Benefits of a Small Team

I believe designers should have the opportunity to wash, dry, or put away the dishes when needed in a project. By this, I mean that designers should be free to find new opportunities, ways of working, and expand their knowledge as they complete a project.

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September 14, 2020
Strategic Design in Organizations | Course

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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September 8, 2020
Experience Tapestry Workshop: Designing for Interdependent Moments in Multi-Actor Ecosystems

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.

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August 19, 2020
Round and Round: Infusing Sustainability in Method

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

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