All Posts

October 6, 2020
What are the Differences Between Service Design and UX Research?

I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.

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September 24, 2020
Summer Internship Reflections and Advice

Summer 2020 interns, Berri and Chris, share their biggest challenges, our most important takeaways, and some advice for future interns.

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September 22, 2020
Get Rid of Your Dish Rack: The Benefits of a Small Team

I believe designers should have the opportunity to wash, dry, or put away the dishes when needed in a project. By this, I mean that designers should be free to find new opportunities, ways of working, and expand their knowledge as they complete a project.

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September 14, 2020
Strategic Design in Organizations | Course

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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September 8, 2020
Experience Tapestry Workshop: Designing for Interdependent Moments in Multi-Actor Ecosystems

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.

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August 19, 2020
Round and Round: Infusing Sustainability in Method

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

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August 3, 2020
The Strategic Role of Service Design in Organizations | Online Course

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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July 20, 2020
Bio-inspired design and Sustainability Talk | Virtual Event

Join us as we discuss bio-inspired design methods and gain insights into approaching and capturing solutions from nature without having to seclude oneself to Walden Pond or become proficient in biology. We will also dive into how the bio-inspired viewpoint can align itself with sustainability.

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July 14, 2020
Asynchronous and Synchronous Communication Challenges in a Pandemic World

How might we take advantage of asynchronous videos to help create meaningful content, provide avenues for clearer communication, and utilize the remote synchronous time more thoughtfully?

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July 7, 2020
Design Philosophy: Conceptual Integrity and Empathic Anticipation

Most designers try to strike a balance between the two ideals: conceptual integrity and empathic anticipation. Stephen Taylor outlines three skills designers need to strike the balance.

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