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September 22, 2020
Get Rid of Your Dish Rack: The Benefits of a Small Team

I believe designers should have the opportunity to wash, dry, or put away the dishes when needed in a project. By this, I mean that designers should be free to find new opportunities, ways of working, and expand their knowledge as they complete a project.

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September 14, 2020
Strategic Design in Organizations | Course

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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September 8, 2020
Experience Tapestry Workshop: Designing for Interdependent Moments in Multi-Actor Ecosystems

In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.

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August 19, 2020
Round and Round: Infusing Sustainability in Method

Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.

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August 3, 2020
The Strategic Role of Service Design in Organizations | Online Course

During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

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July 20, 2020
Bio-inspired design and Sustainability Talk | Virtual Event

Join us as we discuss bio-inspired design methods and gain insights into approaching and capturing solutions from nature without having to seclude oneself to Walden Pond or become proficient in biology. We will also dive into how the bio-inspired viewpoint can align itself with sustainability.

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July 14, 2020
Asynchronous and Synchronous Communication Challenges in a Pandemic World

How might we take advantage of asynchronous videos to help create meaningful content, provide avenues for clearer communication, and utilize the remote synchronous time more thoughtfully?

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July 7, 2020
Design Philosophy: Conceptual Integrity and Empathic Anticipation

Most designers try to strike a balance between the two ideals: conceptual integrity and empathic anticipation. Stephen Taylor outlines three skills designers need to strike the balance.

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June 23, 2020
A Service Designer Lens: Grocery Pickup Spot #4, the New Normal?

From bruised apples and tomato paste to lucky pickup spot #4, let’s take a look at what qualifies as a “stamp of approval” when it comes to grocery pickup services during a global pandemic.

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June 16, 2020
Designing for Sustainability: A Harmonic Design Series About Service Design and the "S" word

Service design practice is all about connection—in service of others, and in service of the planet. We've reached out to sustainability experts and had the opportunity to gather valuable insights on how service design and sustainability intersect.

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