I often get asked questions about the relationship between service design (SD) research and user experience (UX) research. The answer is very simple, but communicating that simplicity is not easy. This post will attempt the briefest, clearest answer possible.
Summer 2020 interns, Berri and Chris, share their biggest challenges, our most important takeaways, and some advice for future interns.
I believe designers should have the opportunity to wash, dry, or put away the dishes when needed in a project. By this, I mean that designers should be free to find new opportunities, ways of working, and expand their knowledge as they complete a project.
During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
In this hands-on session, we will teach you how to construct an Experience Tapestry—a single view of intersecting experience pathways customers, service providers, and other people take.
Our second entry in our sustainability series describes our internal exploration of incorporating circular design into our working tools and methods.
During this two-part course, Carol Massa will expand on the role of service design in organizations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
Join us as we discuss bio-inspired design methods and gain insights into approaching and capturing solutions from nature without having to seclude oneself to Walden Pond or become proficient in biology. We will also dive into how the bio-inspired viewpoint can align itself with sustainability.
How might we take advantage of asynchronous videos to help create meaningful content, provide avenues for clearer communication, and utilize the remote synchronous time more thoughtfully?
Most designers try to strike a balance between the two ideals: conceptual integrity and empathic anticipation. Stephen Taylor outlines three skills designers need to strike the balance.
