Harmonic Design CEO Patrick Quattlebaum Named Guest Editor of Touchpoint Journal on Business Transformation
As service design continues to mature, it’s evolving beyond tools like journey maps and service blueprints to become a strategic driver of human-centered change. This issue of Touchpoint highlights how designers, strategists, and leaders are using service design to reimagine organizations, systems, and public services. “This edition brings forward compelling ideas and cases for how […]